Books:
- Tackling the Uninsured Puzzle: Collaborating for Community Care (Englewood, CO: Medical Group Management Association, 2001), 203 pages. Co-Author: Tom Blinn, CEO, Sutter Health, Sacramento, CA
- Putting the Patient First: Upfront with Advocacy and Community Service (Englewood, CO: Medical Group Management Association, 1997), 297 pages. Co-Author: Bob Richards, Director of Patient Advocacy, Dean Health System
Journal Articles:
- "A Case Study of Nonprofit Collaboration," Beckner Digests, Spring 2011
- “Children: The Real Victims of Our Nation’s Insurance Crisis,” Connexion, Medical Group Management Association, July 2002
- “Charitable Giving: The Role of Medical Providers in Serving Community Interests,” Marketer’s Guidepost, Medical Group Management Association, April 2000
- “Providing Social Capital: Enhancing Community Presence and Civic Progress,” Customer Relationship Management, Society of Consumer Affairs Professionals in Business, December 1999
- “Developing Socially Conscious Marketing Plans,” Marketer’s Guidepost, Medical Group Management Association, September/October 1999
- “Developing a Quality Interpretive Service Area”, two-part series, 1998
Customer Relationship Management, Society of Consumer Affairs Professionals in Business, September 1999 - “Hiring the Best Customer Service Staff: Tools & Techniques,” Customer Relationship Management, Society of Consumer Affairs Professionals in Business, January 1999
- “Achieving Change Through Community Collaboration,” Marketer’s Guidepost, Medical Group Management Association, September 1998
- “The Key to Serving in a Multicultural Environment: Connecting with the Individual,” Customer Relationship Management, Society of Consumer Affairs Professionals in Business , June 1998
- “Being a Cross Cultural Provider of Care,” Marketer’s Guidepost, Medical Group Management Association, March 1998
- “Developing a Quality Interpretive Service Area,” Customer Relationship Management, Society of Consumer Affairs Professionals in Business, two-part series, 1998
- “Truth in Caring,” Marketer’s Guidepost, Medical Group Management Association, November 1997
- “Twenty-five Years of Consumer Affairs Professionals in Business,” Customer Relationship Management, Society of Consumer Affairs Professionals in Business, June 1997